The problem
Texas Pressed Flowers faced a significant challenge in managing their bouquet preservation process, which took 3-4 months from shipment to delivery.
As the business grew, receiving 10-20 orders per week, the complexity of maintaining meticulous care for each floral arrangement became increasingly difficult. Each bouquet required precise treatment within strict timelines to ensure impeccable pressing, making organization and tracking essential. However, their existing processes lacked the necessary structure to keep up with the growing demand and the need for consistent client communication.
Clients, often left in the dark about the status of their orders, frequently called and emailed for updates, adding to the operational strain. The team at Texas Pressed Flowers struggled to provide timely responses while ensuring that the pressing process remained on schedule and of high quality. The lack of an efficient system led to disorganized workflows and communication challenges, making it clear that a robust solution was needed to streamline operations.
The solution
Texas Pressed Flowers turned to Moxo's collaborative workflow software to address their operational inefficiencies and communication hurdles.
With Moxo, they were able to onboard all existing and future clients into dedicated workspaces, allowing for seamless tracking of each order through the project lifecycle. This innovation provided clients with real-time updates and visibility into the preservation process, significantly reducing the volume of inquiries. By integrating Flow templates, team members could map milestones and better manage each step of the preservation process, resulting in improved coordination and efficiency.
"The structured and organized tracking Moxo offers for every step of our bouquet preservation process has been invaluable. Our team can now easily pick up on each other's work, eliminating the time previously spent inquiring about preceding steps. This streamlined communication has made our operations notably more efficient,” remarked Elisa from Texas Pressed Flowers. The ability to interact with clients within their workspace further enhanced the service quality, ensuring all communication and documentation were transparent and easily accessible.
The result
By integrating Moxo into their operations, Texas Pressed Flowers experienced remarkable improvements in efficiency, client satisfaction, and revenue growth.
The implementation of Moxo's software led to achieving 100% 5-star reviews, as clients enjoyed a seamless and transparent bouquet preservation experience. This positive feedback was a direct result of the enhanced visibility and communication provided by Moxo, which gave clients peace of mind throughout the preservation process. Additionally, the streamlined workflows and better tracking allowed the team to handle more orders without compromising quality.
The impact on revenue was significant, with Texas Pressed Flowers reaching their mid-year revenue goal nearly two months ahead of schedule. "Since implementing Moxo into our Standard Operating Procedures, we have been able to offer our clients a seamless and transparent bouquet preservation experience. This has directly contributed to achieving 100% 5-star reviews. Our revenues have also witnessed substantial growth. With the integration of Moxo, we accomplished our mid-year revenue goal nearly 2 months ahead of schedule, and we attribute a significant part of this achievement to Moxo's capabilities,” shared Elisa. The efficiency gains and improved client relations made possible by Moxo played a crucial role in this success.
