Order Fulfillment Workflow

Fulfillment without friction

Power your fulfillment operations with seamless workflows that connect teams, automate tasks, and optimize the entire order lifecycle.

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Power your fulfillment, end-to-end

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Automate with intelligence

Transform complex order processes into streamlined workflows that automatically route tasks, validate data, trigger actions based on conditions, and reduce processing time by up to 80%.

Collaborate seamlessly

Connect warehouse teams, suppliers, and customer service through a unified platform that keeps everyone in sync. Enables instant communication, automated task handoffs, and clear visibility into process status.

Real-time visibility

Gain unprecedented control over your fulfillment operations with comprehensive tracking capabilities that provide instant status updates, automated alerts, and detailed analytics across your entire supply chain.

Seamless integration

Unite your existing technology stack with Moxo's flexible integration framework that maintains consistent data flow, synchronizes critical information, and eliminates silos between systems and departments.

From chaos to clarity

The old way

The Moxo way

Assign roles
with precision

Control is critical in any business process. With Moxo’s persona capabilities, decide who sees and does what. Assign roles and permissions with precision and tailor workflow actions accordingly.

Fulfillment Coordinator

Inventory Manager

Quality Control Specialist

Customer Account Team

Fulfillment coordinator

Initiates the fulfillment process by accurately capturing and validating customer orders in the system. Ensures all order details, including product specifications, quantities, and special instructions, are correctly recorded. Collaborates with inventory managers to confirm product availability and coordinates with fulfillment coordinators to prioritize urgent orders.

Inventory manager

Maintains optimal stock levels across all product lines, ensuring sufficient inventory to meet customer demands while minimizing excess. Utilizes Moxo’s real-time analytics to forecast inventory needs, trigger reorder points, and manage supplier relationships. Works closely with fulfillment coordinators to anticipate high-demand periods and adjust stock accordingly.

Quality control specialist

Ensures the accuracy and quality of all outgoing orders through systematic checks and balances. Implements quality assurance protocols within Moxo’s workflow, flagging discrepancies and initiating corrective actions. Collaborates with fulfillment coordinators and shipping coordinators to maintain high standards throughout the fulfillment process.

Customer account team

The Customer account team acts as the central coordinator throughout the order fulfillment process, managing customer communications and ensuring smooth execution of orders from submission to delivery. They maintain visibility of order status, coordinate with warehouse and logistics teams to resolve issues, and keep customers informed through proactive updates and responsive support.

Questions + answers

How does Moxo help us coordinate with external suppliers and vendors?

Moxo provides dedicated workspaces where you can securely collaborate with suppliers, share documents, automate approvals, and maintain a complete audit trail of all interactions and order-related communications.

Can we customize workflows for different types of orders?

Yes, Moxo's drag-and-drop workflow builder lets you create templates for various order types, integrating forms, file requests, approvals, and automated notifications to match your specific fulfillment processes.

How does Moxo handle order tracking and notifications?

Moxo provides real-time alerts and updates through email or text notifications with magic links, allowing stakeholders to track orders and take immediate action when needed.

What makes Moxo's workflow automation different?

Moxo combines structured automation with flexible human intervention capabilities, allowing you to standardize processes while maintaining control where it matters most.

Learn more

Guide

The benefits of blended automation

Webinar

The benefits of blended automation

Template

The benefits of blended automation

Streamline your order fulfillment

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