Hear from Andrew Cohen, Customer Success Manager at Moxo, as he dives into the multifaceted nature of customer churn. This session will guide you through:
• Identifying the various types of customer churn, such as revenue, competitor intervention, and unsuccessful onboarding.
• Best Practices to reduce churn, from fostering customer loyalty and providing stellar service to formulating churn metrics and methods to collect customer feedback.
• Actionable strategies to personalize content, streamline onboarding, and provide a robust support infrastructure through client portals.
Join us to learn how to equip your business with the insights and tools needed to build lasting customer relationships and drive sustainable growth. Don’t miss out—watch now to transform your churn challenges into opportunities for customer retention and sustained business success.
