This groundbreaking study examines the critical paradox in modern B2B relationships: while the first 90 days determine long-term success, most organizations struggle with onboarding execution.
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Discover key insights
Drawing from data across 300+ companies, the report uncovers how market leaders are revolutionizing their approach to customer onboarding by balancing automation with human touch.
Despite the push for digital transformation, the human element remains irreplaceable with 68% rating personalization as "Very Important" while 64% identify enhancing customer experience as their top priority for 2025.
While 93% of organizations view automation as crucial for future success, only 25% have fully automated processes, revealing a massive opportunity gap in the B2B onboarding landscape.
